SessionSight · /// Enterprise Session Replay
Watch what users actually did. Without compromising privacy.
DOM-fidelity session replay — image + DOM playback with event log and speed control. Configurable DOM masking hides sensitive fields before capture. Regional data residency, RBAC-bound replay access. DEM that survives a privacy review.
DOM + image fidelityConfigurable DOM maskingRBAC-bound replay access
Session replay — DOM + image playback, event log, speed control.
The Problem
Session replay vs privacy review.
Session replay is the strongest DEM tool for understanding why a user did what they did — and the biggest privacy-review risk. Most replay tools struggle in regulated industries; the trade-off feels binary.
Sensitive fields captured by default.
Standard session-replay tools capture everything in the DOM — including password fields, PII, financial data. Privacy reviews block deployment in regulated industries.
Data leaves the region.
SaaS replay platforms route session data to vendor-hosted clouds, often outside the customer’s data-residency boundary. Regulated industries can’t accept that path.
Anyone with access sees everything.
Replay tools without granular RBAC let any logged-in user watch any session. Privacy reviews require per-role, per-tenant, audit-tracked access.
Why SessionSight for enterprise replay
DOM-fidelity + privacy controls.
SessionSight ships the DOM-fidelity replay enterprise DEM teams need — with the privacy controls regulated industries require. Configurable masking, regional residency, RBAC-bound access.
DOM + image fidelity
Image + DOM playback with event log and speed control. See exactly what the user saw — clicks, scrolls, form interactions, network events.
Configurable DOM masking
Mask sensitive DOM fields before capture — passwords, PII, financial data, custom selectors. The masked data is never recorded; the replay surface stays usable.
RBAC + audit trail
Replay access bound by RBAC — 7 built-in roles plus custom permission trees. Per-replay-view audit trail captures who watched what, when.
Visitor analytics
Filter to the segment that matters.
Replay isn’t useful without the segment first. SessionSight ships visitor analytics with deep filtering — country, browser, OS, device, UTM, behavioural signal. Drill from segment to individual replay in one click.
- Deep-filter by country, browser, OS, device, UTM, behavioural signal.
- Rage-click cluster filtering — replay only the sessions with frustration signals.
- Abandoned-funnel filtering — replay sessions that left at a specific step.
- Per-replay audit trail captures who watched the session.
Visitor analytics — filter + drill to replay.
Capability
What ships with enterprise session replay.
DOM-fidelity replay
Image + DOM playback with event log and speed control. Step through clicks, scrolls, form interactions, network events.
Learn moreConfigurable DOM masking
Mask sensitive fields by CSS selector. Masked data never reaches the replay store. Privacy review survives.
Learn moreRegional data residency
Deployment options keep session data inside the customer’s residency boundary. Regulated industries can accept the path.
Learn moreRBAC-bound access
7 built-in roles plus custom permission trees. Per-replay audit trail tracks who accessed which session, when.
Learn moreSearch + filter by segment
Filter sessions by country, browser, OS, device, UTM, rage-click signal, abandoned-funnel segment. Drill from segment to individual replay.
Learn moreAnalytics & AI surfacing
AI-flagged rage-click clusters, abandoned-journey patterns, regional drift. Surfaces which sessions are worth watching.
Learn moreHeatmap context
Heatmaps tell you where. Replay tells you why.
Heatmaps + replay are complementary. Heatmaps surface where users click / scroll / rage-click in aggregate; replay shows the individual sessions behind the aggregate signal. Both on the same timeline.
- Click + scroll + rage-click heatmaps with viewport-aware thresholds.
- Drill from heatmap signal to specific replay sessions.
- Same scrub bar across heatmaps + replay + synthetic checks.
- Privacy controls apply to both surfaces uniformly.
Heatmaps — drill from aggregate signal to individual replay.
Outcomes
What enterprise-grade replay looks like.
Before
Capture everything
After
Selectors masked
Before
Vendor cloud
After
Regional
Before
All-or-nothing
After
RBAC-bound
Before
None
After
Per-replay
Where enterprise replay lives
Three regulated-industry workflows.
Incident root-cause investigation
When the helpdesk surge starts, replay shows what the user did before opening the ticket — without exposing sensitive fields. Privacy controls survive the post-incident review.
See use caseCompliance-driven DEM
For regulated industries (healthcare, finance, public sector), DOM masking + regional residency + RBAC enable DEM that survives a privacy review. The DEX surface stays usable; the data stays compliant.
See use caseMulti-tenant replay (MSP)
Per-tenant RBAC + per-tenant audit trails enable MSPs to operate replay across a customer book without cross-tenant visibility risk.
See use caseSee enterprise session replay on your stack.
We’ll deploy SessionSight against your application, configure DOM masking for sensitive fields, and walk through a replay with full RBAC + audit-trail visibility — on a call.
Questions
Frequently asked.
How does DOM masking work?
Sensitive DOM fields are masked by CSS selector before capture — the masked content never leaves the browser. Standard masking covers password fields and common PII selectors; custom selectors are configurable per-deployment.
Where is session data stored?
Regional residency is configurable — session data can be kept within the customer’s data-residency boundary. Self-hosted and regional-cloud deployment options are supported.
Who can access replay sessions?
Replay access is RBAC-bound: 7 built-in roles (with replay permission as a separate role tag) plus custom permission trees. Per-replay audit trail tracks who accessed which session, when.
Can we replay sessions across Citrix and AVD as well as web?
SessionSight covers the web-app DEM surface — heatmaps, replay, journeys — across applications running inside Citrix or AVD sessions where browser-based interaction is captured. EUC-protocol-level replay (HDX session recording) is a different capability surface.
How does this compare to FullStory / ContentSquare / Hotjar?
Standalone DEM platforms ship replay as a primary product. SessionSight integrates replay with the same Monitoring engine that runs synthetic Citrix / AVD checks, plus heatmaps + journeys on the same timeline. Privacy controls (DOM masking + regional residency + RBAC) are first-class.
What does enterprise session replay cost?
SessionSight is a separate module — quoted on a call as part of the multi-module bundle. End-to-End Monitoring is €899 per Agent per month with annual subs including two months free.
