MSP · /// Managed Monitoring
Monitor your whole customer book on one platform.
LoadGen is multi-tenant from day one. Per-customer dashboards, per-tenant RBAC, per-account audit trails. The same scenario engine that runs synthetic Citrix / AVD users for one customer scales across the entire book — six platforms, one cockpit.
Multi-tenant from day onePer-customer dashboardsSix platforms covered
MSP portfolio view — per-customer health across the book.
The Problem
MSPs scale by customer count. Tools scale by tool count.
Growing a managed-services book requires monitoring more customers, more platforms, more workflows. Most monitoring tools assume a single-tenant enterprise — multi-customer deployment becomes a workaround, not a feature.
Per-customer tool instances.
Without true multi-tenancy, MSPs deploy a separate monitoring instance per customer — separate config, separate dashboards, separate audit trail. Operational overhead compounds with every new customer.
Cross-tenant access risk.
Without per-tenant RBAC, any operator with access to the platform can see any customer’s data. Compliance reviews and customer audit cycles block deployment.
Multi-vendor heterogeneity per customer.
Customer A runs Citrix; Customer B runs AVD; Customer C runs Horizon + RDS. Without one platform spanning all six, the tooling matrix becomes unmanageable.
Why LoadGen for MSPs
Multi-tenant by design. Six platforms.
Per-tenant RBAC, per-customer dashboards, per-account audit trails — built in from day one. The same scenario engine runs synthetic users across every customer, every platform. One MSP deployment, the whole book.
Per-customer dashboards
LoadGen Insight ships per-customer dashboards out of the box. Machine groups, data-health matrix, per-account isolation — multi-tenant from day one.
Per-tenant RBAC
Seven built-in roles plus custom permission trees. Operators access only the customers they’re assigned to; cross-tenant visibility is opt-in, not default.
Six platforms, one engine
Citrix HDX, AVD ARM, Horizon, RDS, Web, FAT — same scenario engine. Customer A’s Citrix and Customer B’s AVD run on identical .lgs scenario shapes.
Per-customer view
See the whole book at a glance.
MSP portfolio view ships out of the box — per-customer health, per-account incidents, per-tenant alerts. Drill from book-level summary to individual customer environment in one click.
- Per-customer dashboards with health rollup at the book level.
- Per-account incident history, alert routing, maintenance windows.
- Per-tenant RBAC isolates operator access per customer.
- Audit trail captures cross-tenant access for customer audit cycles.
MSP portfolio — per-customer health across the book.
Capability
What ships for MSP managed monitoring.
Continuous synthetic monitoring
Same scenario engine fires synthetic users every minute across every customer environment — Citrix, AVD, Horizon, RDS, Web, API.
Learn morePer-customer Insight
Per-customer dashboards, machine groups, data-health matrix, per-account audit trails. Operators see the customers they’re assigned to.
Learn morePer-tenant RBAC + audit
Seven built-in roles plus custom permission trees. Per-access audit trail captures who saw what, when — survives customer audit cycles.
Learn morePer-customer Service Levels
SLO definitions per customer per region per app. Audit-grade SLA evidence packs per customer — quarterly customer reviews on demand.
Learn moreSeverity-aware alerting
Per-customer alert routing. Email / Webhook / SMS / WhatsApp; per-customer on-call rotations and maintenance windows.
Learn moreAnalytics & AI
AI-flagged regression scoring per customer. Surfaces what changed in each customer environment without manual review of every dashboard.
Learn morePer-customer SLA
Audit-grade evidence — per customer, on demand.
Service Levels orchestration generates per-customer per-region per-app availability evidence. Quarterly customer reviews stop being a hand-curated spreadsheet sprint.
- Per-customer SLO definitions — per-region, per-app, per-platform.
- Audit-grade per-minute availability + p95 + maintenance-window exclusions.
- Export to PDF / JSON per customer for quarterly reviews.
- The same data drives alerts; consistency across operations and customer reporting.
SLA evidence pack — per-customer SLA reporting.
Outcomes
What MSP managed monitoring delivers.
Before
One per instance
After
Multi-tenant
Before
Per-vendor tools
After
6 in one
Before
Quarterly sprint
After
On demand
Before
None
After
Per-access
MSP patterns
Three MSP-shaped workflows.
Managed Citrix / AVD monitoring
Per-customer synthetic monitoring across Citrix-heavy and AVD-heavy customer environments. One operator dashboard, per-customer SLA reporting.
See use caseCustomer audit reporting
Per-customer audit-grade SLA evidence — quarterly customer reviews generated on demand from the same data your alerts fire on.
See use caseDEM-as-a-service
SessionSight DEM with per-tenant access — offer real-user behaviour analytics to enterprise customers as a managed service tier.
See use caseSee multi-tenant monitoring on your MSP stack.
We’ll deploy LoadGen against a sample of your customer environments with per-tenant RBAC, walk through the portfolio view, and generate sample per-customer SLA evidence — on a call.
Questions
Frequently asked.
Is LoadGen actually multi-tenant, or one-tenant-with-workarounds?
Multi-tenant from day one. Per-customer dashboards, per-tenant RBAC (7 built-in roles + custom permission trees), per-account audit trails. Customer A’s operators see Customer A’s data; cross-tenant visibility is opt-in.
Can a single LoadGen deployment cover the whole customer book?
Yes. The platform scales to multiple customers, multiple platforms per customer, multiple regions per platform — same engine, same cockpit, per-tenant isolation.
How does pricing work for MSPs?
Standard pricing applies (Monitoring at €899 / Agent / month with annual subs including two months free). MSP / channel-partner bundles for multi-customer deployments are quoted on a call — typically with per-customer Agent allocation and bulk pricing.
Can customers see their own dashboards directly?
Yes. Per-tenant RBAC supports customer-facing read-only access to their own dashboards — MSP operators retain full management capability. SLA evidence packs are per-customer exportable.
How does this work for customers running heterogeneous stacks?
Same scenario engine covers Citrix HDX, AVD ARM, Horizon, RDS, Web, FAT — and APIs via the visual flow editor. Customer A’s Citrix and Customer B’s AVD coexist on the same MSP deployment.
What about SessionSight DEM for MSP customers?
SessionSight per-tenant deployment supported. DOM masking + regional residency + RBAC per customer. MSPs can offer DEM-as-a-service as a tier on top of standard monitoring.
