Healthcare · /// VDI Monitoring
Clinical workflows can’t wait on the dashboard.
LoadGen runs continuous synthetic Citrix / AVD users against EHR launch, clinical-app login, and care-workflow flows on a configurable schedule, across the environments and personas you nominate. SessionSight DEM ships capture-time DOM masking with Strict, Balanced (default), and Relaxed modes. Fail-closed defaults and per-element overrides. Designed for healthcare operational reality.
Clinical workflow UXEHR session healthCapture-time DOM masking
Live cockpit. KPI freshness across clinical applications.
The Problem
Clinical staff don’t open helpdesk tickets. They go home.
Healthcare VDI is mission-critical and time-sensitive. When the EHR is slow, clinicians don’t troubleshoot. They switch to paper, work around the system, or leave for the day. The signal never reaches the dashboard.
Patient-facing delay vs IT-facing dashboard.
A 15-second EHR load delay disrupts a clinical workflow. The IT dashboard shows session-health green. Two separate truths; clinical operations suffer.
Privacy + replay tension.
Real-user DEM tools risk capturing patient data. Privacy reviews block deployment. Healthcare DEM needs capture-time DOM masking and RBAC from day one.
SLA evidence for accreditation.
Healthcare accreditation cycles require measured uptime + per-app response time evidence. Hand-curated dashboard screenshots don’t survive accreditation review.
Why LoadGen for healthcare
Synthetic clinical users. Privacy-preserving DEM.
Synthetic clinical-workflow scenarios fire on a configurable schedule. EHR launch, clinical-app login, multi-step care workflow. SessionSight DEM with capture-time DOM masking captures real-user behaviour while redacting patient-data fields at capture time. Service Levels (LG058 + LG059) generates evidence-grade SLA evidence on demand. Best-practice alignment with SOC 2 and GDPR.
Clinical-workflow synthetic users
Author the EHR launch + clinical-app login + workflow flow once in the 10-step monitoring profile wizard. Synthetic users replay the path on a configurable schedule across the clinical environments you nominate. The dashboard reflects what clinicians actually experience.
Privacy-preserving DEM
SessionSight with capture-time DOM masking. Strict, Balanced (default), Relaxed modes; fail-closed defaults; per-element overrides. Patient data redacted at capture time, never reaches the replay store. RBAC-bound replay access (30 built-in roles plus custom roles). DEM that survives a healthcare privacy review.
Accreditation-grade SLA evidence
Per-app availability, response time, and login p95. Service Levels orchestration generates audit-grade evidence on demand. A plain JSONL audit log (30-day retention with purge) tracks platform access events.
Guided setup
A clinical monitoring profile, captured in 10 steps.
The 10-step monitoring profile wizard authors the EHR + clinical-app scenario once. The same scenario replays on a configurable schedule across the clinical environments you nominate. Privacy controls (capture-time DOM masking modes) configured per deployment.
- 10 named steps. Same wizard as Citrix, AVD, and Horizon monitoring profiles.
- Citrix uses a 7-step wizard; AVD uses a 7-step wizard with free-text Tenant/Client/Resource + Classic/ARM checkbox; RDS uses an 8-step shared RDP/RDS wizard.
- Same scenario reusable for load testing. One engine, two operational modes.
- Privacy controls (Strict / Balanced / Relaxed DOM masking) selectable per deployment.
10-step monitoring profile wizard. Autoplay, pause on hover.
Capability
What ships for healthcare VDI monitoring.
Continuous synthetic clinical workflows
EHR launch, clinical-app login, and care-workflow scenarios fire on a configurable schedule. Per-step latency, session-launch p95, and login time captured against 8 monitored environments.
Learn moreCapture-time DOM masking
Strict, Balanced (default), and Relaxed modes for patient-data fields. Fail-closed defaults; per-element overrides. RBAC-bound replay access. DEM that survives a healthcare privacy review.
Learn moreClinical-workflow alerting
Alerting channels: Email, Webhook, SMS, WhatsApp. Maintenance windows applied during clinical change windows.
Learn moreUptime + dependency tracking
20+ uptime check types across Web/HTTP, DNS, network ports, mail/transport, certificate/security, and custom plugins, covering EHR endpoints, lab systems, imaging, and Azure dependencies. 9-step Check Wizard.
Learn moreService Levels orchestration
SLO definitions across your services (Availability / Error rate / Transaction SLA), error budgets, and burn-rate alerts via the 5-step SLO Setup Wizard. Audit-grade SLA evidence for accreditation cycles on demand.
Learn moreLoadGen Insight + RBAC
Application usage analytics, machine groups, data-health matrix, and per-hospital dashboards. 30 built-in roles plus custom roles, with OIDC SSO. Multi-tenant from day one.
Learn morePrivacy-preserving DEM
SessionSight catches what synthetic checks can’t.
Real-user DEM with capture-time DOM masking. Patient-data fields redacted at capture time; the DEX surface stays usable; the data stays redacted. Click and scroll heatmaps, DOM-fidelity replay, journey analysis, and visitor tracking on the same timeline as synthetic clinical checks.
- Click and scroll heatmaps with viewport-aware thresholds.
- Capture-time DOM masking. Strict, Balanced (default), Relaxed, for patient-data fields.
- The chosen deployment model keeps session data inside the boundary your security posture requires.
- RBAC-bound replay access; plain JSONL audit log with 30-day retention and purge.
SessionSight heatmaps. Click and scroll modes.
Proof
Numbers from the platform.
250M+
Monitoring sessions
across the customer base
8
Products, one platform
testing + monitoring + analytics + service levels
6
Platforms covered
Citrix · AVD · Horizon · RDS · Web · FAT
From €899
Per Agent / month
published, predictable pricing
Healthcare VDI patterns
Three healthcare workflows worth monitoring.
EHR session reliability
Continuous synthetic EHR launch + login + clinical-app flow on a configurable schedule. Lead-indicator alerts before clinical staff feel the slowdown.
See use caseAccreditation-grade SLA reporting
Per-app availability and response time evidence for accreditation cycles. Service Levels module generates audit packs on demand. Best-practice alignment with SOC 2 and GDPR.
See use casePrivacy-preserving DEM investigation
When clinical staff report slowness, SessionSight replay shows what they did, without exposing patient data. Capture-time DOM masking applied at the chosen mode (Strict / Balanced / Relaxed).
See use caseSee healthcare VDI monitoring on your stack.
We’ll wire a synthetic clinical user against your EHR Citrix / AVD environment with capture-time DOM masking configured for patient-data fields. On a call.
Questions
Frequently asked.
How does LoadGen handle patient-data privacy?
SessionSight ships capture-time DOM masking with three modes: Strict, Balanced (default), and Relaxed. Defaults are fail-closed; per-element overrides are configurable. The redacted content never leaves the browser. Replay access is RBAC-bound (30 built-in roles plus custom roles); a plain JSONL audit log with 30-day retention and purge tracks platform access. Best-practice alignment with SOC 2 and GDPR, no certification is claimed.
Can we monitor EHR-specific workflows (Epic, Cerner, Meditech)?
The same scenario engine captures any Citrix / AVD-published EHR. The 7-step Citrix wizard captures StoreFront, Gateway, PNAgent, and External Login auth surfaces; clinical workflows replay on a configurable schedule on Full and VDI agents. Specific EHR fingerprinting depends on the application, we walk through the scenario on a call.
How does this support accreditation evidence?
Service Levels (LG058) orchestrates SLO definitions across Availability, Error rate, and Transaction SLA via a 5-step SLO Setup Wizard. LG059 ships customer-facing public status pages. Availability, per-app response time, and login p95 evidence generates on demand. Maintenance windows applied automatically.
Can we run LoadGen across multiple hospitals / regions?
Yes. LoadGen Insight ships per-tenant dashboards. RBAC covers 30 built-in roles plus custom roles, with OIDC SSO (group-to-role + JIT provisioning). One platform across the hospital network with audit-tracked isolation per tenant.
How is LoadGen deployed for healthcare?
Four canonical deployment models: LoadGen Appliance (hosted by LoadGen), On-Prem Appliance (ZIP delivery), Docker, and Windows Hosted (customer-managed). Air-gapped / offline operation and proxy-supported deployment are separate, real capabilities you can apply on top.
What does healthcare VDI monitoring cost?
€899 per Agent per month for End-to-End Monitoring (annual subs include two months free). SessionSight DEM and Service Levels orchestration are typically bundled. Functional Testing is €150/month or €1,500/year, VAT excluded, with Unlimited Launchers. Quoted on a call.
