10-step Monitoring wizard
Public Sector · /// Citrix Monitoring
Citizen services depend on Citrix. Citrix can’t depend on screenshots.
LoadGen ships continuous Citrix UX monitoring from the real user perspective. The 10-step Monitoring wizard authors the citizen-service scenario once; synthetic users replay it on a configurable schedule. SessionSight DEM and Service Levels provide queryable evidence on the same engine.
Citrix UX from real user perspectiveOn-Prem Appliance · Docker · Air-gappedQueryable SLA evidence
Real-time monitoring cockpit, live KPIs and session health.
The Problem
Procurement closes. Audits open. Screenshots don’t survive either.
Public-sector IT operates inside procurement cycles and audit cadences. Citrix-hosted citizen services need both end-to-end UX evidence and queryable SLA reports. Usually delivered by separate tools, on separate timelines.
DEM tools that route data offshore raise procurement questions.
Real-user DEM tools that route session data to vendor clouds raise legitimate procurement questions. Where the data sits, who reads it, who can audit it. The choice of deployment model matters before the tool gets evaluated on capability.
Quarterly screenshots don’t survive audit-committee review.
Public-sector audits require measured availability and response-time evidence. Hand-curated quarterly screenshots don’t survive an audit-committee review. The evidence needs to be the same data the alerts fire on.
Citizen workflows are not "HTTP".
Generic load and monitoring tools sample HTTP. A 200 OK on StoreFront isn’t a working Citrix session. The signals that actually break citizen-service workflows live inside a launched session, not in a status page check.
Why LoadGen for public sector
Procurement-aligned by design.
Citrix-native monitoring on the same engine as load testing, DEM, and Service Levels. Deployment options that match procurement requirements: LoadGen Appliance (hosted by LoadGen), On-Prem Appliance (ZIP delivery), Docker, or Windows Hosted (customer-managed), with air-gapped / offline operation and proxy-supported deployment available as separate capabilities.
Citrix-aware synthetic users
The 10-step Monitoring wizard authors the citizen-service scenario once. Synthetic users replay the path on a configurable schedule. Basic (ICA) and Enhanced (HDX), with StoreFront / Gateway / PNAgent / External Login as wizard auth-flow steps.
SessionSight DEM with capture-time masking
Heatmaps (click + scroll), journey analysis, session replay (0.25× to 12×), and visitor tracking. DOM masking applied at capture time in three modes: Strict, Balanced (default), and Relaxed. Fail-closed, with per-element overrides.
Four deployment models. LoadGen Appliance · On-Prem Appliance · Docker · Windows Hosted
LoadGen Appliance (hosted by LoadGen), On-Prem Appliance (ZIP delivery), Docker, or Windows Hosted (customer-managed). The same LoadGen platform, deployed where your security posture requires. Air-gapped / offline operation and proxy-supported deployment are available as separate capabilities.
Citizen-service workflow
Live Citrix UX, captured continuously.
The 10-step Monitoring wizard authors the citizen-service scenario once. Synthetic users replay the path on a configurable schedule. Same scenario shape as your load tests.
- Citizen-service target inline. Citrix StoreFront URL captured in the wizard.
- Alerting via Email, Webhook, SMS, or WhatsApp when thresholds breach.
- SessionSight DEM captures heatmaps, journeys, and session replay (0.25× to 12×). DOM masking with Strict / Balanced / Relaxed modes.
- SUT Monitoring binds generic Windows performance counters on the same timeline as the synthetic run.
10-step profile wizard, guided setup across 8 environments.
Capability
What ships with public-sector Citrix monitoring.
10-step Monitoring wizard
Name · Target · Agents · Workload Type · Workload · Datasource · Schedule · SUT · Alerting · Summary. The same authoring model used across 8 target environments.
Learn moreAlerting channels
Email, Webhook, SMS, or WhatsApp. Maintenance windows, debounce on consecutive failures, mute during change windows. Same engine your scheduled monitoring runs on.
Learn moreService Levels (LG058 + LG059)
SLO + SLA on top of your Uptime, Monitoring, and Load Testing data. Availability, error rate, and Transaction SLA SLO types. Error budgets, burn-rate alerts, customer-facing status pages.
Learn moreSessionSight DEM
Heatmaps, journey analysis, session replay (image and DOM, fixed 8-value dropdown from 0.25× to 12×), visitor tracking. DOM masking with Strict / Balanced / Relaxed modes; fail-closed; per-element overrides. Export journeys as `.lgs` scripts.
Learn moreSecurity and audit
Encryption at rest and in transit. OIDC SSO with group-to-role mapping and JIT provisioning (any OIDC IdP; MFA via your upstream IdP). Every action is written to a plain JSONL audit log with 30-day retention and purge. Best-practice alignment with SOC 2 and GDPR.
Learn moreRBAC
30 built-in roles plus custom roles, per-module Admin / Config / Operator / Analyst plus 8 core roles. Permission tree by category with HTTP method badges. Multi-role assignment, per-repo restrictions, API key lifecycle (generate, rotate, revoke).
Learn moreOutcomes
Before LoadGen, after LoadGen.
A qualitative read of what changes when public-sector Citrix monitoring consolidates onto one engine with queryable evidence.
Citrix UX visibility
Before
Vendor dashboards
After
Real synthetic session
engine-backed
SLA evidence trail
Before
Quarterly screenshots
After
Queryable history
audit-ready
Deployment fit
Before
Tool dictates posture
After
Four canonical models
procurement-aligned
Data residency posture
Before
Vendor cloud only
After
On-Prem Appliance · Docker · air-gapped
customer-controlled
See it in action
Three public-sector surfaces.
Live monitoring cockpit
Real-time KPIs and session health.
SLA evidence
Queryable evidence on demand.
Where government Citrix monitoring lives
Three public-sector use cases.
Citizen-service UX monitoring
Author the case-management, benefits, or civic-portal scenario once. Synthetic users replay the path on a configurable schedule. Per-step latency, login time, and generic p95 visible in the cockpit.
See use caseAudit-grade SLA evidence
Service Levels (LG058 + LG059) builds SLO definitions on the same Monitoring engine. Availability, error rate, Transaction SLA. Error budgets, burn-rate alerts, customer-facing status pages.
See use caseCitizen-experience analytics
SessionSight DEM captures heatmaps, journey analysis, and session replay (0.25× to 12×) with DOM masking (Strict / Balanced / Relaxed; fail-closed; per-element overrides). Export journeys as `.lgs` scripts to seed monitoring scenarios.
See use caseGovernment-grade Citrix monitoring. Procurement-aligned by design.
Bring your Citrix StoreFront URL and a representative citizen-service workflow. We’ll wire the 10-step Monitoring wizard, fire a synthetic user, and walk through Service Levels evidence, live, on a call.
Questions
Frequently asked.
How does LoadGen handle public-sector deployment requirements?
LoadGen ships four canonical deployment models: LoadGen Appliance (hosted by LoadGen), On-Prem Appliance (ZIP delivery), Docker, or Windows Hosted (customer-managed). Air-gapped / offline operation and proxy-supported deployment are available as separate capabilities. Each deployment uses the same LoadGen UI, API, agents, reporting, and audit trail.
What about data encryption and compliance?
All data is encrypted at rest and in transit. LoadGen maintains best-practice alignment with SOC 2 and GDPR. (LoadGen does not currently claim certification under SOC 2, GDPR, HIPAA, ISO 27001, FedRAMP, or HITRUST, confirm any specific certification requirement with us on a procurement call.)
How does authentication work?
OIDC SSO with group-to-role mapping and JIT provisioning, against any OIDC IdP. MFA is delegated to your upstream IdP. LoadGen does not ship SAML SSO or native MFA.
What does the audit trail look like?
Every action is written to a plain JSONL audit log with 30-day retention and purge.
Is RBAC granular enough for tenanted public-sector environments?
Yes. 30 built-in roles plus custom roles, per-module Admin / Config / Operator / Analyst plus 8 core roles. Permission tree by category with HTTP method badges (GET, POST, PUT, DELETE). Multi-role assignment, per-repo restrictions, and API key lifecycle (generate, rotate, revoke).
How does Service Levels work for audit-committee evidence?
Service Levels (LG058 + LG059) builds SLO definitions. Availability, Error rate, Transaction SLA, on top of your Uptime, Monitoring, and Load Testing data. Error budgets, burn-rate alerts, customer-facing status pages where transparency is required.
What does it cost?
End-to-End Monitoring is €899 per Agent per month (LG054). Per-Agent licensing from 1 to 1,000 Agents (pricing copy. LoadGen scales with available test infrastructure and agent capacity). Annual subscriptions include two months free. Load & Performance Testing is €1,099 / week at the 50-vUser license tier. Service Levels (LG058 + LG059) is a licensed module; bundles are quoted on a call.
