Heatmaps
SessionSight · /// Digital Experience Monitoring
DEM that also tests, monitors, and validates SLAs.
SessionSight ships click + scroll + rage-click heatmaps, DOM-fidelity session replay, and visitor-journey analytics on the same platform as synthetic monitoring and load testing. Cross-vendor: Citrix, AVD, Horizon, RDS, Web, FAT — one timeline.
Heatmaps · replay · journeysSame platform as load + monitoringCross-vendor on one timeline
SessionSight heatmaps — click · scroll · rage-click modes.
The Problem
DEM tools that don’t test. Test tools that don’t DEM.
Standalone DEM platforms see what real users do. Standalone test platforms see what synthetic checks find. They don’t talk to each other — and the gap is where Citrix / AVD / Horizon issues actually live.
Three tools, three timelines.
DEM in one vendor, synthetic monitoring in another, load testing in a third — three dashboards, three definitions of "user experience", zero shared root-cause path.
No DEM during load tests.
When the load test surfaces a regression, the DEM tool doesn’t see it — load tests don’t fire real-user analytics. The bug surfaces in production, on real users, where DEM finally catches it.
Browser-only DEM misses EUC.
Many DEM tools focus on web / SaaS apps and don’t cover Citrix HDX, AVD ARM, or Horizon connection-broker scenarios. EUC teams are left with browser-only DEM that misses where their users actually live.
Why LoadGen for DEM
DEM on the same platform as load + monitoring.
SessionSight is the DEM surface; the underlying timeline is shared with synthetic checks, uptime, and load tests. One scrub bar, one root-cause path, one vendor — across web, Citrix, AVD, Horizon, RDS.
DEM that also tests
SessionSight heatmaps + replay + journeys ship on the same platform as Load Testing. Run a load test; SessionSight captures what real users do during it. Real-user behaviour and modelled load on one timeline.
Synthetic + real-user, unified
Synthetic Citrix / AVD users fire every minute; SessionSight captures real-user behaviour in parallel. Where the synthetic check says "ok" but the real user rage-clicks, the gap surfaces immediately.
Cross-vendor DEM coverage
SessionSight covers Web, Citrix HDX, AVD ARM, Horizon connection-broker, RDS multi-session, FAT client — not just SaaS. The DEM surface goes where EUC actually lives.
Behaviour analytics
Visitor journeys + funnel drop-off.
Heatmaps tell you where users click. Journeys tell you where they leave. SessionSight ships multi-step funnel analysis with drop-off detection — the DEX dimension that quantifies real-user impact.
- Multi-step funnel analysis across pages / actions / sessions.
- Drop-off detection per step — which step lost the user.
- Filter by country, browser, OS, device, UTM, session-replay segment.
- Correlate against synthetic check + uptime events on the same timeline.
Visitor journey funnel — step-by-step drop-off.
Capability
What ships with SessionSight DEM.
Heatmaps (click · scroll · rage-click)
Intensity-band heatmaps across desktop / tablet / mobile viewports with separate calibrated thresholds. Deep-filter by country, browser, OS, device, UTM.
Learn moreDOM-fidelity session replay
Image + DOM playback with event log and speed control. See exactly what the user saw, exactly when — for incident review and DEX investigation.
Learn moreVisitor journey analytics
Multi-step funnel analysis, conversion-path mapping, drop-off detection. Where in the journey the user actually disengaged.
Learn moreSynthetic + real-user correlation
SessionSight real-user data correlated against synthetic Citrix / AVD checks on the same scrub bar. Root-cause: did the synthetic check miss it, or did the real user environment trigger it?
Learn moreAnalytics & AI scoring
AI-flagged DEM anomalies — rage-click clusters, abandoned journeys, regional drift. Surfaces the "what changed" story for the post-incident review.
Learn morePrivacy-aware data capture
Configurable DOM masking, regional data residency, RBAC-bound access to replay sessions. DEM that survives a privacy review.
Learn moreUnified with synthetic
DEM and synthetic monitoring on one cockpit.
Most DEM platforms ship without synthetic monitoring. Most synthetic-monitoring platforms ship without DEM. LoadGen unifies both — the live cockpit shows synthetic checks AND real-user behaviour on one scrub bar.
- Synthetic Citrix / AVD / Horizon checks fire every minute on the same timeline.
- SessionSight real-user data correlated against synthetic results.
- Same Analytics + AI surface flags anomalies across both data sources.
- Alerts route to Email / Webhook / SMS / WhatsApp on lead-indicator signals.
Unified cockpit — synthetic + real-user on one timeline.
Outcomes
What DEM looks like when it’s on a platform.
Tools per DEM workflow
Before
3 (DEM + Mon + Test)
After
1
consolidated
Coverage scope
Before
Web / SaaS only
After
Web + EUC
cross-vendor
DEM during load tests
Before
Not captured
After
Captured
live
Root-cause hops
Before
Cross-tool
After
One scrub
unified
See it in action
Three SessionSight surfaces.
Replay
DOM + image playback with event log.
Journeys
Funnel + drop-off + filtered segments.
Where DEM lives
Three DEM jobs the platform handles.
Real-user UX investigation
When the helpdesk surge starts, SessionSight shows what the user actually did — rage-clicks, abandoned journeys, regional drift. Heatmaps say where; replay says exactly.
See use caseLoad test → DEM correlation
Run a synthetic load test; SessionSight captures real-user behaviour during it. The regression that synthetic checks miss surfaces in DEM — same vendor, same cockpit.
See use caseCompliance + privacy-aware DEM
Configurable DOM masking, regional data residency, RBAC-bound replay access. DEM that survives a privacy review for regulated industries.
See use caseSee SessionSight DEM on your own stack.
We’ll deploy SessionSight against your application, capture a few hours of real-user data, and walk you through heatmaps, replay, and journeys — on a call.
Questions
Frequently asked.
How is SessionSight different from standalone DEM platforms?
Standalone DEM platforms (e.g. ContentSquare, Hotjar, FullStory) focus on web / SaaS-app UX analytics. SessionSight ships the same DEM surface — heatmaps + replay + journeys — and is unified with synthetic monitoring and load testing on the same platform. One vendor, one cockpit, cross-vendor coverage including Citrix HDX, AVD ARM, Horizon, RDS.
Does SessionSight cover Citrix and AVD, not just web?
Yes — SessionSight is integrated with the same Monitoring engine that runs synthetic Citrix HDX, AVD ARM, and Horizon checks. The DEM surface covers Web, Citrix, AVD, Horizon, RDS, and FAT — not just SaaS apps.
How does privacy / data residency work?
Configurable DOM masking can hide sensitive fields before capture. Regional data residency is configurable per-deployment. Replay-session access is RBAC-bound (7 built-in roles plus custom permission trees).
Can we correlate SessionSight with our synthetic checks?
Yes — that’s the unified-cockpit primary use case. Synthetic Citrix / AVD checks fire every minute; SessionSight captures real-user behaviour in parallel. The same scrub bar shows both. Root-cause investigation hops between them in one click.
What does SessionSight DEM cost?
SessionSight is a separate module — quoted on a call as part of the multi-module bundle. End-to-End Monitoring is €899 per Agent per month with annual subs including two months free.
Does SessionSight integrate with our existing analytics (GA4, Adobe)?
SessionSight ships its own visitor analytics + journey analytics surface. Export to external analytics platforms is possible via the published API endpoints — we walk through the integration on a call.
