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Enhancing User Experience: A Load Testing Journey with a Renowned Hotel Chain

In a world that increasingly lives online, delivering a smooth and intuitive user experience has become a non-negotiable for businesses. Recently, we at LoadGen partnered with a well-established hotel chain aiming to fine-tune their digital platform. Our focus was their revamped user account management system, now boasting a user-friendly interface and fresh features.


The cornerstone of our approach was LoadGen WebTesting, a tool we've nurtured to excel in performance testing, functional verification, and End-to-End monitoring across virtual and traditional desktop-server setups. It was our gateway to simulating authentic user interactions on the client's platform, gauging its performance, and spotlighting areas ripe for enhancement.


But LoadGen WebTesting is not just any tool; it's a reflection of our understanding of the digital world's dynamics. It brings the ability to script multi-step transactions, replicating a wide range of human interactions on web applications. It's adept at the simple and the complex, offering a realistic mirror to how users interact with the platform.


Housed within the LoadGen Suite, LoadGen Studio is where the magic is fine-tuned. It's a playground for testers to script, manage, and tweak their test scenarios. Its embrace extends to various web technologies and frameworks, making it a versatile companion in today’s diverse tech landscape.


As we navigated through the project, the data harvested was meticulously analyzed through LoadGen Analyzer. It decoded the performance data, offering a clear window into key performance metrics. This clarity was the compass for stakeholders to understand how the system behaved under load, and where the bottlenecks nestled.


LoadGen WebTesting also shines in its geographical flexibility, capable of executing tests from multiple locations, a nod to the global user base of today’s online platforms. This feature is a step towards ensuring that user experience remains consistent, no matter where the user is located.


Harnessing Azure for a Robust Testing Infrastructure

To set the wheels in motion, we architected a testing infrastructure on Azure. The setup included a Windows machine dedicated to hosting the LoadGen Suite, and three Ubuntu machines to shoulder the load, orchestrated by the LoadGen Core Agent. This blend ensured a robust and real-world-esque testing realm.


The Testing Odyssey: Registration and Usage

Our testing odyssey was mapped out in two cardinal phases: Registration and Usage, each with distinct user counts and logon scenarios. The objective was to put the new registration process under the lens and examine the functionalities available post-registration.


Registration Phase:

  • User Count: 750

  • Simultaneous Logons: 1

  • Total Logon Time: 60 minutes

  • Wait Time Between Users: 4 seconds

Usage Phase:

  • User Count: 50

  • Simultaneous Logons: 1

  • Total Logon Time: 10 minutes

  • Total Run Time: 1 hour and 10 minutes

  • Wait Time Between Users: 12 seconds

LoadGen Director: Running a 50 vUser test
LoadGen Director: Running a 50 vUser test

Diving into a Multitude of Browsers

The tests were not confined to a single browser but spanned across Chrome, MS Edge, and Firefox. This eclectic browser mix was a nod to the varied user base and ensured the platform's amicability across different browser environments. It also enriched our testing scenario, offering a more rounded view of the platform's performance and user interaction.


LoadGen WebTesting was instrumental in navigating through the tests with different browsers, echoing the real-world scenario where users access platforms through different browsers. It was not just about how well the platform performs, but how versatile it is across different digital landscapes.


Delving into the Results and Fine-tuning the Platform

The collected data underwent a thorough analysis utilizing the LoadGen Suite, which unveiled crucial insights into the system's performance under varying load conditions. During this analysis, a few minor glitches were identified, especially when transitioning between the 'My Details' and 'My Account' sections on the platform. These glitches were swiftly recognized and rectified by the hotel chain's adept IT team, ensuring that the platform's functionality remained robust and user-centric. The close collaboration between our team and the hotel chain's IT professionals proved instrumental in quickly resolving these minor issues, thereby maintaining the platform's performance integrity throughout the testing process.

LoadGen Analyzer: Statistical overview of the transactions
LoadGen Analyzer: Statistical overview of the transactions
LoadGen Analyzer: Detailed overview of the transactions
LoadGen Analyzer: Detailed overview of the transactions

LoadGen Analyzer: Detailed overview of the transactions
LoadGen Analyzer: Statistical overview of the transactions


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